Saturday, January 24, 2009
=(
If you could see me now, 12:04 AM.
Friday, January 16, 2009
If you could see me now, 9:42 AM.
Just something to share about Asiasoft, the worst gaming company in history. =x
One day FB01 had some issues with his account whereby he lost some rather valuable and rare items just by changing the channel. Since this is an unpreceeded encounter, he decided to make his way down to the Asiasoft office to make things clear and seek advice about this matter.
On 12/01/09 he made his first visit to the Asiasoft @Club located at Suntec City. He described his purpose in visiting and the happenings of the matter in detail. However he was met with disinterest and was given answers like "We will get back to you soon" and "Please send such queries through QBox". After a few minutes of exchange, the Customer Service Officer attending to him (Angela) started sniffing and was on the verge of tears though no shouting or bad attitude was directed at her.
This was then he made his stand and told the Customer Service Officers in firm and polite words that he would allow 14 days of investigation and would anticipate their reply. He left the @Club with no answers to his questions and eq still missing.
On 13/01/09 FB01 returned to the Asiasoft @Club with a group of friends to pursue another matter which entirely has nothing to do with this initial problem.
Upon reaching the @Club, he proceeded to check on the progress of the investigation of the matter brought up to them the day before which he was promised will be "dealt with promptly" He was yet again given similar answers like "We will investigate and send an email to you" and "We can't help you on this here".
Feeling throughly frustrated at hitting dead ends and meeting incompetent Customer Service Officers who were supposedly trained to be able to deal with such matters but instead cry and give answers like "I dunno lei", he once again said told the Customer Service Officers that he demand an explaination or at least, someone of the managerial rank and above to speak to him.
On the other hand, his friends were being served by another Customer Service Officer (Vivian) who didn't even ask as to what was the purpose of their visit. Despite pointing out the staff who spoke to them regarding their in-game issue, Vivian gave a very unsatisfying answer:
"This guy ... he is in operations one. Not the CM one. So, he dunno one."
Is this a satisfactory answer? They questioned this particular staff during the Xmas Royal Rumble event and was told he was the staff in charge of this particular event, and was given answers regarding to the event CA Time Attack (in-game event) Regardless of whether the staff is on the operations department or events department, he's still a staff of Asiasoft! He has to be responsible for his words! And whoever posted the thread on the forums can't just chuck the thread away and pretend nothing has ever happened!
Despite being questioned on the words of this staff and of the thread posted in the forums for the understanding of the event and the glaring differences of the outcome, Vivian the CSO keep repeating the same thing over and over "I'm Sorry but we cannot contact him. Or the manager. Or anyone else. Forum's thread not posted by us. We also dunno. We need to check." It shows to the consumers of Asiasoft's services how the CSOs have been programmed to answer their enquires.
This was then, Angela the Customer Service Officer made an astounishing decision! She called in the police. Yes, our Singapore Blue-uniformed Police. So the police did their jobs and took names, recorded statements, blah blah. Pls take note that no banging of tables, throwing of chairs, raising of voices, scolding of vulgarities, or even threats were made. Everything was put across in a polite but firm manner. Over-reacting a little?
Despite being asked again again and again for some form of clarification for our own doubt, the CSOs only shook their head and said "i dunno i cannot help u". Its understandable that CSOs aren't trained to handle such events but certainly their managers or supervisors should be? Despite asking for a contact number or email address, all that was given was "feedback@asiasoft.net" and "i cannot guarantee u my manager will call u back lei".
They then had to leave the @Club, unfortunately with more questions than answers, and a very bad impression of Asiasoft Service.
The rest as they say, is history.
One day FB01 had some issues with his account whereby he lost some rather valuable and rare items just by changing the channel. Since this is an unpreceeded encounter, he decided to make his way down to the Asiasoft office to make things clear and seek advice about this matter.
On 12/01/09 he made his first visit to the Asiasoft @Club located at Suntec City. He described his purpose in visiting and the happenings of the matter in detail. However he was met with disinterest and was given answers like "We will get back to you soon" and "Please send such queries through QBox". After a few minutes of exchange, the Customer Service Officer attending to him (Angela) started sniffing and was on the verge of tears though no shouting or bad attitude was directed at her.
This was then he made his stand and told the Customer Service Officers in firm and polite words that he would allow 14 days of investigation and would anticipate their reply. He left the @Club with no answers to his questions and eq still missing.
On 13/01/09 FB01 returned to the Asiasoft @Club with a group of friends to pursue another matter which entirely has nothing to do with this initial problem.
Upon reaching the @Club, he proceeded to check on the progress of the investigation of the matter brought up to them the day before which he was promised will be "dealt with promptly" He was yet again given similar answers like "We will investigate and send an email to you" and "We can't help you on this here".
Feeling throughly frustrated at hitting dead ends and meeting incompetent Customer Service Officers who were supposedly trained to be able to deal with such matters but instead cry and give answers like "I dunno lei", he once again said told the Customer Service Officers that he demand an explaination or at least, someone of the managerial rank and above to speak to him.
On the other hand, his friends were being served by another Customer Service Officer (Vivian) who didn't even ask as to what was the purpose of their visit. Despite pointing out the staff who spoke to them regarding their in-game issue, Vivian gave a very unsatisfying answer:
"This guy ... he is in operations one. Not the CM one. So, he dunno one."
Is this a satisfactory answer? They questioned this particular staff during the Xmas Royal Rumble event and was told he was the staff in charge of this particular event, and was given answers regarding to the event CA Time Attack (in-game event) Regardless of whether the staff is on the operations department or events department, he's still a staff of Asiasoft! He has to be responsible for his words! And whoever posted the thread on the forums can't just chuck the thread away and pretend nothing has ever happened!
Despite being questioned on the words of this staff and of the thread posted in the forums for the understanding of the event and the glaring differences of the outcome, Vivian the CSO keep repeating the same thing over and over "I'm Sorry but we cannot contact him. Or the manager. Or anyone else. Forum's thread not posted by us. We also dunno. We need to check." It shows to the consumers of Asiasoft's services how the CSOs have been programmed to answer their enquires.
This was then, Angela the Customer Service Officer made an astounishing decision! She called in the police. Yes, our Singapore Blue-uniformed Police. So the police did their jobs and took names, recorded statements, blah blah. Pls take note that no banging of tables, throwing of chairs, raising of voices, scolding of vulgarities, or even threats were made. Everything was put across in a polite but firm manner. Over-reacting a little?
Despite being asked again again and again for some form of clarification for our own doubt, the CSOs only shook their head and said "i dunno i cannot help u". Its understandable that CSOs aren't trained to handle such events but certainly their managers or supervisors should be? Despite asking for a contact number or email address, all that was given was "feedback@asiasoft.net" and "i cannot guarantee u my manager will call u back lei".
They then had to leave the @Club, unfortunately with more questions than answers, and a very bad impression of Asiasoft Service.
The rest as they say, is history.
If you could see me now, 9:22 AM.
Monday, January 05, 2009
Im a big big fan of Stephenie Meyer.
Waiting for Retail copy of Midnight Sun!
And the movie New Moon.
Currently reading her novel, The Host.
and hey, i love you. =)
Waiting for Retail copy of Midnight Sun!
And the movie New Moon.
Currently reading her novel, The Host.
and hey, i love you. =)
If you could see me now, 10:26 AM.
